Disclaimer

All orders are invoiced in Canadian or US Dollars, depending on your selection. Baby Charlotte is not responsible for daily international exchange rate fluctuations between currencies. Any refunds will be issued according the exchange rate on the day the refund is processed. This may result in you receiving slightly more or less, depending on the exchange rate on the day the return is processed. This policy is typical of international or cross-border shopping and returns. Baby Charlotte does not benefit from such currency conversion rate changes.

Safe Product Use

Baby Charlotte shall not be held responsible for any adverse reactions to any products we sell. Even natural and organic ingredients may pose a risk if you or your child has an allergy. Please consult the listed ingredients posted with each product on the Baby Charlotte website. Please use all products according to the directions given, and consult a medical professional, should problems arise. No health care product Baby Charlotte sells is intended to replace the care of a physician. Should you have any concerns about using a natural bath or body care product on yourself, or your child, please consult your medical professional before use.

Recalled and Defective Products

Baby Charlotte shall not be held responsible for any harm, damage or injury caused by a defective product. We will immediately post information pertaining to a recall of any items sold at our store within the past 2 years, and will offer an exchange or refund, in accordance with the recommendations set out for us by the CSA, and by the manufacturer. In some cases, the manufacturer requires that remediation or refund be handled directly by them, in which case Baby Charlotte shall not be held responsible for such refunds or exchanges. Customers in our data base will be notified directly, should a recall be issued on any of the products we carry.

Personal Safety

Baby Charlotte is not responsible for the safety of unattended children in our store. While our store is a safe place to visit, little ones often have a way of getting into mischief when unattended. Our sales staff are wonderful and helpful people, but we're just not able to give amazing customer service while chasing little explorers.