Shipping & Returns

 Please note we are not offering Local Delivery while we are closed for the holidays. Shipping will be on hold until the new year. Thank you.

*

All Canadian orders are invoiced in Canadian Dollars, unless otherwise selected. Shopping from another country? You can select the currency you prefer. Refunds are issued according at the exchange rate on the day the refund is processed. Baby Charlotte does not benefit from daily currency conversion rate changes.

The address used to calculate shipping rates and the return address on your labels is:

Baby Charlotte Returns

ATTN: SHIPPING RETURNS

692 Belmont Ave. W.
Kitchener ON N2M 1N6
Canada
519-570-0648

For International Customers, remote locations and oversized shipments, we will contact you if additional shipping fees are required

Airstage Locations are locations where mail must be airlifted more than 6+ months of the year. Remote Locations are locations that are far removed from major urban centres or that receives infrequent service.

 Delivery Standards | Canada Post (canadapost-postescanada.ca)

Shipping and Handling:

Our flat-rate shipping costs are calculated for non-remote locations in Canada and within the Contiguous USA. If you are outside of this area, please contact us directly to arrange shipping at 519-570-0648. Taxes, Duty and Customs charges are the customer's responsibility. Please be aware that we cannot be responsible for packages that arrive late due to Customs delay as this is outside of our control. PO Boxes and RR Numbers are not considered to be deliverable address by UPS, and will be sent via Canada Post.

Baby Charlotte is not responsible for:

-lost or stolen packages sent without a signature.

-undeliverable packages or their subsequent re-delivery costs

-addresses that have been incorrectly entered by the customer upon checkout.

Local Pick-up:

Pick up hours are Tuesday to Saturday, 10am to 5pm.

Please wait for a confirmation email that your order is ready for pick up.

Local Delivery $5 + HST 

Local delivery within Kitchener-Waterloo, Ontario limits is $5.00 (before tax).

Local delivery is 1-3 business days. Note: we cannot guarantee Sunday delivery unless arrangements have been made with us.

If you require a confirmation phone call or in-person delivery, please leave a note on your order. Our local deliveries are boxed with label and left by front door.

Flat Rate Shipping in Canada and the Contiguous USA

Flat-rate shipping within Canada is $10.00 CAD (PLUS HST)

Flat-rate shipping within the Contiguous USA is $15.00 CAD.

*This offer excludes remote locations and oversized/overweight items, as defined by our shipping partners. Available only within Canada and the Contiguous United States.

Shipping and delivery will be fulfilled at our discretion. This means, if you are within our local delivery area, our team will deliver your order. If we are unable to deliver it, we will use Canada Post or UPS to get your order to you.

All returns must be handled within 30 days of original purchase date. Proof of original sale is required for a full refund. All items must be in original packaging or have original tags attached. After 30 days, we can only offer exchange for store credit (not applicable to final sale items).

Unless defective or recalled, we cannot accept returns for:

-Final sale or clearance items.

-Items that have been worn or washed

-Items exposed to strong odor (cigarette smoke, perfumes etc.) 

-Items exposed to allergens such as pet hair.

-bath & body and personal care products

Thank you for supporting our small business. Our sales staff are happy to help Tuesday to Saturday, 10am to 5pm.

692 Belmont Ave W, Kitchener, ON, N2M 1N6

519-570-0648